![]() This application is required to make calls in Zendesk. Wildix for Zendesk provides call center functionality and gives you the tools to take control of your phone system.īefore you can make calls, you will receive by email the link and login details for the online environment of Wildix collaboration. Registration of voice recording in ticket.Making calls with the Wildix for Zendesk app.Overview of colleagues separated into groups or departments.This instruction covers the following topics: ![]() The most common functions are covered, for those that are not described refer to the "Get help" button at the bottom left of collaboration or check our help page. Proton exists to serve our community, and we are pleased to offer the highest level of assistance possible if you have any questions about our products.This tutorial explains in simple steps how to make calls with the Wildix for Zendesk integration. This may mean that it will take us longer to reply to your request. However, such support requests are not connected to a customer support platform and therefore can not be prioritized and monitored for waiting times and service levels. You can still contact us directlyĪll support requests are handled in-house by Proton, but if you have specific concerns and would like to keep your query within Proton Mail (that is, not using Zendesk), you can email us directly at sent directly to us in this way are, of course, fully end-to-end encrypted (new window). If you prefer, you can email us at Please note, though, that emailing in your support request limits our ability to prioritize and route your query to the agent best suited for the task. If you report a problem in our apps, the report is also sent through Zendesk. It also cuts down on the need for time-consuming back-and-forth questions, resulting in a faster resolution for your issue. This will ensure your query is routed to the agent best equipped to assist you with your specific issue. To allow us to provide support in the most efficient way possible, please fill in the Proton Mail support form (new window), providing as many details about the issue you are facing as you can. Our legal and security teams have also thoroughly examined all data protection aspects and security safeguards relating to how data is handled by Zendesk, and how these are implemented in practice. ![]() It also allows us to monitor and manage the efficiency and quality of the service provided.Īs with all our partners, Zendesk has signed a legally binding agreement with strong confidentiality clauses. This is a platform that allows us to intelligently route and prioritize customer support requests based on factors such as the nature of the request and the information provided when filling in our support form. To achieve this as our customer base grows, we use Zendesk (new window). We are dedicated to providing the highest quality customer support to provide quick and efficient help with any problems you may encounter. Our global presence allows us to provide 24/7 support to all our customers. In addition to our headquarters in Switzerland, we have support centers in Taiwan and North Macedonia. We are now the world’s largest secure email provider, with over 50 million active sign-ups. Since our founding team met at CERN and created Proton Mail (new window), Proton has grown into a global leader in online security.
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